Refund policy

We take great pride in our work.

If for any reason you are not happy with your purchase please contact me within 7 days of the receipt of your purchase. You may receive a store credit or a refund (minus 20% restocking fees) upon the return of undamaged goods, minus shipping fees.

Return shipping fees are the responsibility of the buyer. Items must be returned in original packaging and in original condition and shipped with Delivery Confirmation.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

To start a return, you can contact us at getmarked.cs@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items)  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at getmarked.cs@gmail.com.